A Quiet Place
To Create & Explore

The Pax · Last updated: July 2026

1. About These Terms

These Terms & Conditions apply to bookings made for short-term holiday accommodation at The Pax (“we”, “us”, “our”).

By making a booking, you confirm that you have read, understood and agreed to these Terms & Conditions.

The Pax is a private sanctuary offering peaceful short stays, with optional wellbeing experiences available as additional services.

We may update these Terms & Conditions from time to time. The version in force at the time you make your booking is the version that applies to your stay.

2. Eligibility & Booking

Guests must be aged 18 or over to make a booking.

A booking is considered confirmed once it has been approved by The Pax and payment has been received in full.

By making a booking, you confirm that the information provided is accurate and that you agree to comply with these Terms & Conditions throughout your stay.

3. Payment

All prices are displayed in GBP (£).

All prices are inclusive of VAT where applicable.

Full payment is required at the time of booking in order to secure your stay.

No security deposit is required.

4. Cancellation & Amendments

We understand that plans can change.

Cancellations made up to 48 hours before your scheduled arrival are eligible for a refund, minus any applicable booking fees.

Cancellations made within 48 hours of arrival are non-refundable.

Requests to amend booking dates may be considered, subject to availability. We cannot guarantee that alternative dates will be available.

If The Pax needs to cancel your booking, you will receive a full refund of all payments made to The Pax for the cancelled accommodation booking.

Because your booking is for accommodation to be provided on specific dates, the 14-day statutory cancellation (“cooling-off”) period under the Consumer Contracts Regulations 2013 does not apply. The cancellation rights set out above apply instead.

5. Check-in & Check-out

Check-in: from 3:00 PM. Check-out: by 11:00 AM.

The Pax operates a self check-in system. Access details and instructions will be provided securely and confidentially prior to your arrival.

Guests are responsible for ensuring they follow the arrival instructions provided.

6. Guest Responsibilities

The maximum occupancy for The Pax is 4 guests.

By booking and staying at The Pax, guests agree to:

• Use the property responsibly and treat the accommodation, facilities and surrounding environment with care.
• Respect the privacy and peaceful enjoyment of the property and its surroundings.
• Not use the property for parties, events or gatherings.
• Not smoke or vape anywhere on the property.
• Inform The Pax promptly of any damage, breakages or issues that occur during their stay.

Guests are responsible for any damage caused through negligence, misuse or failure to follow instructions provided.

Pets are not permitted at The Pax.

Further information regarding the use of the property, facilities and expectations during your stay can be found in our separate House Rules.

7. Use of Facilities

Guests may have access to facilities including:

• Sauna
• Hot tub
• Garden areas

Instructions for the safe use of facilities will be provided.

Use of these facilities is at the guest’s own risk. Guests must follow all safety guidance provided.

Children must be supervised by an adult at all times, particularly around outdoor areas, water features and wellness facilities.

The Pax is located in a rural environment, and guests should take reasonable care when using outdoor spaces.

8. Optional Wellbeing Add-ons

Guests may choose to book additional wellbeing experiences, such as personalised healing sessions.

Add-on experiences:

• Are optional and subject to availability.
• Are separate from the accommodation booking.
• Must be booked and confirmed separately.

Any personalised healing sessions offered by The Pax are complementary wellbeing experiences intended to support relaxation, reflection and personal exploration.

They are not medical treatment, psychological therapy or a substitute for professional healthcare.

Guests remain responsible for their own health, wellbeing and personal decisions.

Cancellation of Add-ons. Optional add-ons may be cancelled up to 48 hours before the scheduled appointment for a refund, minus any applicable booking fees. Cancellations within 48 hours are non-refundable. Where appropriate, alternative dates may be offered, subject to availability and agreement. If The Pax needs to cancel an add-on experience, we reserve the right to offer either a refund or an alternative arrangement.

9. Liability

We aim to provide a safe, peaceful and enjoyable stay.

To the fullest extent permitted by law, The Pax is not responsible for:

• Loss, theft or damage to guests’ personal belongings.
• Damage caused by guests during their stay.
• Disruptions caused by circumstances outside of our reasonable control, including but not limited to power outages, internet interruptions, extreme weather or other unforeseen events.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or liability arising from fraud.

Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.

10. Privacy

Any personal information provided during the booking process will be handled in accordance with our Privacy Policy and with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Please refer to our Privacy Policy for further details on how your information is collected, stored and used.

11. Complaints & Concerns

We want every guest to have a positive experience.

If you have any concerns during your stay, please contact us as soon as possible so we have the opportunity to address the issue.

Any complaints after your stay should be submitted in writing, and we will respond as soon as reasonably possible.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales.

13. Business Details & Contact

The Pax is operated by [insert trading name / operator]. Correspondence address: [insert address]. Email: [insert contact email].

The Pax · Last updated: July 2026

The Pax is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Pax provides short-term holiday accommodation and optional wellbeing experiences.

The Pax is the data controller responsible for your personal information. You can contact us at wearethepax@gmail.com, or by post at Shride Barn, Othery, TA7 0QL.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Telephone number
• Billing address
• Booking information
• Payment information (processed securely by our payment provider – we do not store your card details)
• Information you provide when making enquiries
• Information relevant to optional wellbeing experiences, where you choose to provide it
• Any communications between you and The Pax

3. How We Use Your Information

We use your information to:

• Process and manage your booking
• Communicate with you before, during and after your stay
• Provide any optional wellbeing experiences you choose to book
• Respond to enquiries
• Process payments and refunds
• Improve our services
• Meet our legal and accounting obligations

We only collect information that is reasonably necessary to provide our services.

4. Lawful Basis for Processing

We process your personal information because:

• It is necessary to fulfil our contract with you when you make a booking.
• It is necessary to comply with legal obligations.
• It is in our legitimate interests to operate and improve our business.

Where required, we will ask for your consent before processing information for marketing purposes.

5. Payment Information

Payments are processed securely through trusted third-party payment providers.

The Pax does not store your debit or credit card details.

6. Sharing Your Information

We will never sell your personal information.

We may share information only where necessary with trusted service providers, including:

• Payment providers
• Booking software providers
• Website hosting providers
• Professional advisers (such as accountants or legal advisers where required)
• Government authorities where we are legally required to do so

These organisations are only given the information necessary to perform their services.

7. How Long We Keep Your Information

We only keep personal information for as long as necessary.

Some booking and financial records must be retained for legal, tax and accounting purposes.

When information is no longer required, it will be securely deleted.

8. Marketing

If you choose to join our mailing list, we may occasionally send you updates about The Pax, future stays, wellbeing experiences and events.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not send marketing communications without your consent where consent is required by law.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where applicable.
• Request restriction of processing in certain circumstances.
• Object to certain types of processing.
• Request transfer of your personal data where applicable.
• Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at wearethepax@gmail.com.

10. Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use the site.

Where required, you will be given the opportunity to manage your cookie preferences.

For further information, please see our Cookie Policy.

11. Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

While no method of internet transmission is completely secure, we take reasonable steps to safeguard the information you provide.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The most recent version will always be published on this website with the latest revision date.

13. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at wearethepax@gmail.com.

If you are not satisfied with how your information has been handled, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

The Pax · Last updated: July 2026

At The Pax, we understand that plans can sometimes change. The following policy explains how cancellations, amendments and refunds are handled for accommodation bookings and optional wellbeing add-ons.

This Cancellation Policy forms part of, and should be read alongside, our Terms & Conditions.

Accommodation Bookings

Guest Cancellations

Cancellations made more than 48 hours before your scheduled check-in are eligible for a full refund, minus any applicable booking fees.

Cancellations made within 48 hours of your scheduled check-in are non-refundable.

Changes to Your Booking

If you would like to change the dates of your stay, please contact us as soon as possible.

Date changes are subject to availability and cannot be guaranteed.

If We Need to Cancel

In the unlikely event that The Pax needs to cancel your accommodation booking, you will receive a full refund of all payments made to The Pax for the cancelled accommodation booking.

Optional Wellbeing Add-ons

Guest Cancellations

Optional wellbeing experiences, including personalised healing sessions, may be cancelled more than 48 hours before the scheduled appointment for a full refund, minus any applicable booking fees.

Cancellations made within 48 hours of the scheduled appointment are non-refundable.

Rescheduling

Where possible, alternative dates may be offered, subject to availability and mutual agreement. Rescheduling cannot be guaranteed.

If We Need to Cancel an Add-on

If The Pax needs to cancel a booked wellbeing experience, we may offer either:

• A full refund; or
• An alternative appointment or arrangement, subject to availability.

Booking Fees

Where a booking fee has been charged by our booking platform or payment provider, this fee is non-refundable.

Questions

If you have any questions regarding cancellations or amendments, please contact us before making your booking. We are always happy to help clarify our policies.

The Pax · Last updated: July 2026

Welcome to The Pax

Thank you for choosing to stay at The Pax.

The Pax is a place of peace, rest and renewal. These House Rules are here to help create a respectful and enjoyable experience for everyone who stays with us.

By staying at The Pax, you agree to follow these House Rules throughout your visit.

Respect the Sanctuary

We kindly ask all guests to treat The Pax, its surroundings and its facilities with care and respect.

Check-in & Check-out

Check-in: From 3:00 PM. Check-out: By 11:00 AM.

The Pax operates a self check-in system. Access details will be shared with you confidentially before your arrival.

Maximum Occupancy

The maximum occupancy is 4 guests.

Only the guests included in your booking may stay at the property unless agreed with us in advance.

A Peaceful Environment

The Pax is intended to be a place of rest and relaxation.

To help preserve this atmosphere, we kindly ask that guests:

• Respect our neighbours and the surrounding community.
• Observe quiet hours between 9:00 PM and 8:00 AM, keeping noise to a minimum both inside and outside the property.
• Do not host parties, celebrations or events.

No Smoking or Vaping

Smoking and vaping are not permitted anywhere on the property.

Pets

Pets are not permitted.

Looking After the Facilities

If your stay includes access to the sauna, hot tub or other facilities, please follow the guidance provided.

• Use all facilities responsibly.
• Children must be supervised by an adult at all times.
• Please shower before using the sauna and sit on provided sauna towels.
• Please shower before hot tub use.
• If anything appears damaged or unsafe, please let us know immediately.

Caring for the Property

Please:

• Report any accidental damage or maintenance issues as soon as possible.
• Take reasonable care of the accommodation and its contents throughout your stay.

Guests may be charged for damage resulting from negligence or misuse.

The Rural Setting

The Pax is located in the Somerset countryside.

Please be mindful that rural environments naturally include uneven ground, wildlife, insects and changing weather conditions. We encourage guests to take appropriate care while enjoying the gardens and outdoor spaces.

Before You Leave

Before checking out, we kindly ask that you:

• Dispose of any rubbish in the bins provided.
• Wash and put away any used dishes.
• Close and lock all windows and doors.
• Turn off lights and electrical appliances where appropriate.
• Return the keys as instructed.
• Leave the accommodation in a reasonably tidy condition.

Our housekeeping team will take care of the cleaning.

Thank You

Thank you for helping us care for this special place.

We hope your time at The Pax offers you space to slow down, reconnect and leave feeling deeply restored.