Hot tub. Sauna. Somerset.

The Pax · Last updated: August 2026

1. About These Terms

These Terms & Conditions apply to bookings made for short-term holiday accommodation at The Pax (“we”, “us”, “our”).

By making a booking, you confirm that you have read, understood and agreed to these Terms & Conditions.

The Pax is a private sanctuary offering peaceful short stays, with optional wellbeing experiences available as additional services.

We may update these Terms & Conditions from time to time. The version in force at the time you make your booking is the version that applies to your stay.

2. Eligibility & Booking

Guests must be aged 18 or over to make a booking.

Your booking is confirmed automatically as soon as your payment has been received in full. You will receive confirmation by email.

Stays are a minimum of 2 nights and a maximum of 7 nights.

By making a booking, you confirm that the information provided is accurate and that you agree to comply with these Terms & Conditions throughout your stay.

3. Payment

All prices are displayed in GBP (£).

All prices are inclusive of VAT where applicable.

Full payment is required at the time of booking in order to secure your stay.

The price shown at checkout is the total amount payable. We do not add a separate booking fee.

No security deposit is required.

4. Cancellation & Amendments

We understand that plans can change.

If you cancel your booking, the amount refunded on the accommodation depends on how many days remain before your check-in date:

• 14 days or more before check-in – the accommodation charge is refunded in full.
• 1 to 13 days before check-in – 50% of the accommodation charge is refunded.
• On the day of check-in – the accommodation charge is not refunded.

Days are counted as whole calendar days between the date you cancel and your check-in date.

Any optional wellbeing add-ons are refunded in full whenever you cancel a booking, however close to your arrival the cancellation is made.

Processing deduction. All refunds are subject to a deduction of 2% of the amount refunded. This covers card processing costs that our payment provider keeps even when a payment is refunded, and which we cannot recover. It is not a booking fee and no such fee is added to your original payment.

Refunds are returned to the card used for the original payment and normally reach your account within 5 to 10 working days.

Requests to amend booking dates may be considered, subject to availability. We cannot guarantee that alternative dates will be available.

If The Pax needs to cancel your booking, you will receive a full refund of everything you have paid, with no deduction of any kind. The cancellation tiers and the processing deduction do not apply where we are the ones cancelling.

Because your booking is for accommodation to be provided on specific dates, the 14-day statutory cancellation (“cooling-off”) period under the Consumer Contracts Regulations 2013 does not apply. The cancellation rights set out above apply instead.

5. Check-in & Check-out

Check-in: from 3:00 PM. Check-out: by 11:00 AM.

The Pax operates self check-in. Arrival and access instructions are sent to you before your stay.

Guests are responsible for ensuring they follow the arrival instructions provided.

6. Guest Responsibilities

The maximum occupancy for The Pax is 4 guests.

By booking and staying at The Pax, guests agree to:

• Use the property responsibly and treat the accommodation, facilities and surrounding environment with care.
• Respect the privacy and peaceful enjoyment of the property and its surroundings.
• Not use the property for parties, events or gatherings.
• Not smoke or vape anywhere on the property.
• Inform The Pax promptly of any damage, breakages or issues that occur during their stay.

Guests are responsible for any damage caused through negligence, misuse or failure to follow instructions provided.

Pets are not permitted at The Pax.

Further information regarding the use of the property, facilities and expectations during your stay can be found in our separate House Rules.

7. Use of Facilities

Guests may have access to facilities including:

• Sauna
• Hot tub
• Garden areas

Instructions for the safe use of facilities will be provided.

Use of these facilities is at the guest’s own risk. Guests must follow all safety guidance provided.

Children must be supervised by an adult at all times, particularly around outdoor areas, water features and wellness facilities.

The Pax is located in a rural environment, and guests should take reasonable care when using outdoor spaces.

8. Optional Wellbeing Add-ons

Guests may choose to book additional wellbeing experiences, such as personalised healing sessions.

Add-on experiences:

• Are optional and subject to availability.
• May be selected while making your booking, or added to an existing booking from your dashboard.
• Are charged in addition to the accommodation price.

Any personalised healing sessions offered by The Pax are complementary wellbeing experiences intended to support relaxation, reflection and personal exploration.

They are not medical treatment, psychological therapy or a substitute for professional healthcare.

Guests remain responsible for their own health, wellbeing and personal decisions.

Cancellation of add-ons. Add-ons are refunded in full whenever a booking is cancelled, regardless of how close the cancellation is to the scheduled appointment, subject to the 2% processing deduction described in section 4. Where appropriate, alternative dates may be offered, subject to availability and agreement. If The Pax needs to cancel an add-on experience, you will receive a full refund with no deduction, or an alternative arrangement if you prefer.

9. Liability

We aim to provide a safe, peaceful and enjoyable stay.

To the fullest extent permitted by law, The Pax is not responsible for:

• Loss, theft or damage to guests’ personal belongings.
• Damage caused by guests during their stay.
• Disruptions caused by circumstances outside of our reasonable control, including but not limited to power outages, internet interruptions, extreme weather or other unforeseen events.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or liability arising from fraud.

Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.

10. Privacy

Any personal information provided during the booking process will be handled in accordance with our Privacy Policy and with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

11. Complaints & Concerns

We want every guest to have a positive experience.

If you have any concerns during your stay, please contact us as soon as possible so we have the opportunity to address the issue.

Any complaints after your stay should be submitted in writing, and we will respond as soon as reasonably possible.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales.

13. Business Details & Contact

The Pax is a trading name of Lena Buhler.

Correspondence address: Shride Barn, Othery, Somerset, TA7 0QL.

Email: wearethepax@gmail.com.

The Pax · Last updated: August 2026

The Pax is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Pax provides short-term holiday accommodation and optional wellbeing experiences. The Pax is a trading name of Lena Buhler.

The Pax is the data controller responsible for your personal information. You can contact us at wearethepax@gmail.com, or by post at Shride Barn, Othery, Somerset, TA7 0QL.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Telephone number
• Billing address
• Booking information
• Payment information (processed securely by our payment provider – we do not store your card details)
• Information you provide when making enquiries
• Information relevant to optional wellbeing experiences, where you choose to provide it
• Any communications between you and The Pax

3. How We Use Your Information

We use your information to:

• Process and manage your booking
• Communicate with you before, during and after your stay
• Provide any optional wellbeing experiences you choose to book
• Respond to enquiries
• Process payments and refunds
• Improve our services
• Meet our legal and accounting obligations

We only collect information that is reasonably necessary to provide our services.

4. Lawful Basis for Processing

We process your personal information because:

• It is necessary to fulfil our contract with you when you make a booking.
• It is necessary to comply with legal obligations.
• It is in our legitimate interests to operate and improve our business.

Where required, we will ask for your consent before processing information for marketing purposes.

5. Payment Information

Payments are processed securely by Stripe. The Pax does not receive or store your debit or credit card details.

6. Who We Share Your Information With

We will never sell your personal information.

We share information only where necessary with the following service providers, who process it on our behalf:

• Stripe – payment processing and refunds
• Google (Firebase) – booking database, member accounts and website functions
• Webflow – website hosting
• Resend – sending booking and account emails

We may also share information with professional advisers (such as accountants) where required, and with government authorities where we are legally obliged to do so.

7. International Transfers

Our booking database and website functions are hosted in Europe.

Some of the providers listed above are based outside the UK, or may process limited data outside the UK. Where personal information is transferred outside the UK, we rely on UK adequacy regulations where they apply, or on contractual protections approved for use in the UK such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

8. How Long We Keep Your Information

• Booking and financial records – 6 years from the end of the financial year they relate to.
• Enquiry correspondence that does not lead to a booking – 24 months.
• Member account information – for as long as your account is open.
• Marketing list membership – until you unsubscribe.

When information is no longer required, it is securely deleted.

9. Marketing

If you choose to join our mailing list, we may occasionally send you updates about The Pax, future stays, wellbeing experiences and events.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

10. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where applicable.
• Request restriction of processing in certain circumstances.
• Object to certain types of processing.
• Request transfer of your personal data where applicable.
• Withdraw your consent at any time where processing is based on consent.

If you hold a member account, you can delete it yourself at any time from your dashboard. Booking and financial records are retained for the period set out in section 8, because we are required to keep them.

To exercise any of these rights, please contact us at wearethepax@gmail.com.

11. Cookies

We do not use analytics, advertising or tracking cookies on this website. The only items stored are those strictly necessary for the site to work or to stay secure, which is why you are not asked to accept them.

Our Cookie Policy sets out exactly what is stored and why.

12. Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on this website with the latest revision date.

14. Contact

If you have any questions, please contact us at wearethepax@gmail.com.

If you are not satisfied with how your information has been handled, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

The Pax · Last updated: August 2026

At The Pax, we understand that plans can sometimes change. The following policy explains how cancellations, amendments and refunds are handled for accommodation bookings and optional wellbeing add-ons.

This Cancellation Policy forms part of, and should be read alongside, our Terms & Conditions.

Accommodation Bookings

Guest Cancellations

The amount refunded depends on how many days remain before your check-in date:

• 14 days or more before check-in – the accommodation charge is refunded in full.
• 1 to 13 days before check-in – 50% of the accommodation charge is refunded.
• On the day of check-in – the accommodation charge is not refunded.

Days are counted as whole calendar days between the date you cancel and your check-in date. For example, cancelling on the 14th day before arrival is refunded in full; cancelling on the 13th day is refunded at 50%.

All refunds are subject to the processing deduction described below.

Changes to Your Booking

If you would like to change the dates of your stay, please contact us as soon as possible.

Date changes are subject to availability and cannot be guaranteed.

If We Need to Cancel

In the unlikely event that The Pax needs to cancel your accommodation booking, you will receive a full refund of everything you have paid, with no deduction of any kind.

Neither the cancellation tiers above nor the processing deduction below apply where we are the ones cancelling.

Optional Wellbeing Add-ons

Guest Cancellations

Optional wellbeing experiences, including personalised healing sessions, are refunded in full whenever you cancel your booking – however close to the scheduled appointment the cancellation is made. The processing deduction below still applies.

This is more generous than the accommodation tiers above, and it is deliberate: we would rather you cancelled a session you no longer want than felt obliged to keep it.

Rescheduling

Where possible, alternative dates may be offered, subject to availability and mutual agreement. Rescheduling cannot be guaranteed.

If We Need to Cancel an Add-on

If The Pax needs to cancel a booked wellbeing experience, you will receive a full refund with no deduction, or an alternative appointment if you would prefer one.

Processing Deduction

Refunds are subject to a deduction of 2% of the amount refunded.

When you pay, our payment provider charges us a card processing fee. That fee is not returned to us when a payment is refunded, so the 2% deduction covers a cost we cannot recover.

To be clear about what this is and is not:

• It is not a booking fee. No booking fee is added to your payment – the price you see at checkout is the total you pay.
• It is calculated on the amount being refunded, not on the original booking value.
• It does not apply where The Pax cancels your booking. In that case you are refunded in full.

How Refunds Are Paid

Refunds are returned to the card used for the original payment. They normally reach your account within 5 to 10 working days, depending on your bank.

We will email you at the point of cancellation confirming the amount refunded and how it was calculated.

Statutory Cancellation Rights

Because your booking is for accommodation to be provided on specific dates, the 14-day statutory cancellation (“cooling-off”) period under the Consumer Contracts Regulations 2013 does not apply. The cancellation rights set out above apply instead.

Nothing in this policy affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.

Questions

If you have any questions regarding cancellations or amendments, please contact us before making your booking at wearethepax@gmail.com. We are always happy to help clarify our policies.

The Pax · Last updated: August 2026

Welcome to The Pax

Thank you for choosing to stay at The Pax.

The Pax is a place of peace, rest and renewal. These House Rules are here to help create a respectful and enjoyable experience for everyone who stays with us.

By staying at The Pax, you agree to follow these House Rules throughout your visit.

Respect the Sanctuary

We kindly ask all guests to treat The Pax, its surroundings and its facilities with care and respect.

Check-in & Check-out

Check-in: From 3:00 PM. Check-out: By 11:00 AM.

The Pax operates self check-in. Arrival and access instructions are sent to you before your stay.

Length of Stay

Stays are a minimum of 2 nights and a maximum of 7 nights.

Maximum Occupancy

The maximum occupancy is 4 guests.

Only the guests included in your booking may stay at the property unless agreed with us in advance.

A Peaceful Environment

The Pax is intended to be a place of rest and relaxation.

To help preserve this atmosphere, we kindly ask that guests:

• Respect our neighbours and the surrounding community.
• Observe quiet hours between 9:00 PM and 8:00 AM, keeping noise to a minimum both inside and outside the property.
• Do not host parties, celebrations or events.

No Smoking or Vaping

Smoking and vaping are not permitted anywhere on the property.

Pets

Pets are not permitted.

Looking After the Facilities

If your stay includes access to the sauna, hot tub or other facilities, please follow the guidance provided.

• Use all facilities responsibly.
• Children must be supervised by an adult at all times.
• Please shower before using the sauna and sit on provided sauna towels.
• Please shower before hot tub use.
• If anything appears damaged or unsafe, please let us know immediately.

Caring for the Property

Please:

• Report any accidental damage or maintenance issues as soon as possible.
• Take reasonable care of the accommodation and its contents throughout your stay.

Guests may be charged for damage resulting from negligence or misuse.

The Rural Setting

The Pax is located in the Somerset countryside.

Please be mindful that rural environments naturally include uneven ground, wildlife, insects and changing weather conditions. We encourage guests to take appropriate care while enjoying the gardens and outdoor spaces.

Before You Leave

Before checking out, we kindly ask that you:

• Dispose of any rubbish in the bins provided.
• Wash and put away any used dishes.
• Close and lock all windows and doors.
• Turn off lights and electrical appliances where appropriate.
• Return the keys as instructed.
• Leave the accommodation in a reasonably tidy condition.

Our housekeeping team will take care of the cleaning.

Thank You

Thank you for helping us care for this special place.

We hope your time at The Pax offers you space to slow down, reconnect and leave feeling deeply restored.